Frequently Asked Questions
I'm having trouble placing my order at checkout. Can you assist me?
If it is easier, we can send you an invoice with your requested products. Just reach us at firstname.lastname@example.org with your order request. Your order will be created once the invoice is paid in full. Title the email: (Invoice request)
Where do I add my coupon code?
Click to proceed to checkout, and you can insert your coupon code in the upper right-hand corner. The coupon will appear in your order details under the subtotal. Mobile devices: Show Order Summary and insert the discount codes.
I haven't received an order confirmation or tracking number. Can you send it?
A tracking number is automatically sent to your email address once the shipment is processed. Once available, we can re-send this information by reaching us at email@example.com. Please allow additional processing time on holidays and weekends.
Do you do automatic charges on my credit card?
No, we do not have automatic subscriptions. We are strongly against that.
How do I use Argan Oil?
Many customers add the drops of oil into their favorite hair moisturizer, conditioners, and sometimes blend it with other essential oils. Applying it directly to your scalp is ideal to reach the roots of the hair follicle. Argan oil is extremely useful to use on the skin as well.
What makes this Argan Oil special?
We understand the Argan Oil name is very popular. However, did you know that the Argan Oil that we sell contains 100% Argania Spinosa and additional nutrients to condition your hair.
My Shipment is Damaged, what do I do?
In 99.9% of cases, items are delivered in a perfect condition, but if it happens that a product is damaged during carriage, please contact us with images of the damaged package and we will replace it for you. Images of the damaged item/s are required before a replacement is processed.
Can you send me samples?
Unfortunately, we do not have samples for general distribution. Occasionally, we have special offers and gift with purchases.
How can I make a return?
Please send us a prior email notification of your request. Without prior email notification, we cannot accept returns. We do not reimburse shipping and handling charges. Also, Items returned to sender are not reimbursed for shipping and handling charges.A 20% restocking fee will be applied to the order.
Where is my refund?
Once we receive your return per our policy requirements, it can take anywhere between 7-14 days fully to process your order so sit tight and await a refund confirmation email from us.
Can I change my order?
To add onto an order you will need to begin a new transaction. Note: original transactions cannot be edited.
Can I cancel my order?
To cancel an order, please e-mail firstname.lastname@example.org. Please understand that we can not guarantee cancellation once an order has shipped. In kindness, we will do our best to assist you. Unopened and unused items are eligible for refunds if it is within the refund policy timeframe.
I am moving, can I change my address on the order?
If your order is shipped via USPS, you can reach them for package intercept. The information is available online and handled and covered by you. You can begin by inserting your tracking number. https://www.usps.com/manage/package-intercept.htm
I never received my package, what should I do?
The very best thing to do is, immediately create a claim with the carrier. In order for us to replace the items, we will need a claim number and see if UPS can retrieve the item/s that you did not receive. If they can not track the package we will work with you to replace the missing item/s with the support of a claim number.
UPS claims department:
FedEX claims department:
USPS claims department:
I provided the incorrect/wrong address, what should I do?
Once you receive your tracking number, we encourage you to reach USPS. In many cases, USPS is able to hold your package at your local Post Office for pick-up or have it re-routed. This is the very best recommendation that we can provide. I would still recommend providing your corrected address to us. Unfortunately, we cannot guarantee that the adjustment will be made in time. Please understand the merchandise and shipments are handled by our fulfillment center and carriers. For this reason, we are not able to make any guarantees once it reaches their very own systems. If needed, we will kindly check for you.
FEDEX To redirect a shipment while it's in transit, either you or the recipient can use one of these two options: Go to fedex.com, enter your tracking or door tag number, and select “Hold at FedEx Location.” Call 1.800.GoFedEx 1.800.463.3339. The FedEx Office location must be near the original destination area.
Follow these steps:
- From History, highlight the shipment or tracking number for the shipment that you would like to intercept.
- Select the Track button.
- Select Intercept This Package or Intercept Multiple. If selecting Intercept This Package, go to Step 6. If selecting Intercept Multiple, go to Step 4.
- The Delivery Intercept Request Manager window will display with the tracking number(s) listed.
- Select Submit List.
- The Delivery Intercept page will display.
- Select an Intercept Request Type. Choose to have UPS perform one of the following actions:
Return to Sender: Return the package to the shipper.
Deliver to Another Address: Reroute the package to a new address.
Reschedule Delivery: Hold the package for pickup by the consignee.
Will Call: Hold the package for pickup by the consignee.
- When you are finished, select Next, and follow the onscreen instructions.
In kindness, we always request address verification if your address is rejected in our system. Please understand if an incorrect address is provided and not resolved, it is returned to sender. You are eligible for a return. Unfortunately, shipping and handling costs are non-refundable. Again, I would still recommend providing your corrected address to us. Unfortunately, we cannot guarantee that the adjustment will be made in time. Please understand the merchandise and shipments are handled by our fulfillment center and carriers. For this reason, we are not able to make any guarantees once it reaches their very own systems. If needed, we will kindly check for you.